Shipping

Thank you for visiting and shopping at theuniversitystore-newhaven.com. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy

Shipment processing time

All orders received prior to 3:00 PM (EST) are processed and shipped that business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by one day. Please allow additional days in transit for delivery. If there will be a significant delay in shipments, due to back orders or weather conditions beyond our control, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time
FedEx Standard 3-5 business days
FedEx Two Days 2 business days
FedEx Overnight * 1-2 business days

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

** theuniversitystore-newhaven.com uses USPS and UPS in addition to our primary carrier shown above.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

theuniversitystore-newhaven.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the U.S.


Returns Policy

Our Return & Refund Policy enclosed with your shipment provides detailed information about options and procedures for returning your order.

Yale, Yale University, Lux Et Veritas and the Yale Shield are are trademarks of Yale University and produced under official license.