Thank you for visiting and shopping at theuniversitystore-newhaven.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders received prior to 3:00 PM (EST) are processed and shipped that business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by one day. Please allow additional days in transit for delivery. If there will be a significant delay in shipments, due to back orders or weather conditions beyond our control, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time |
| FedEx Standard | 3-5 business days | FedEx Two Days | 2 business days |
| FedEx Overnight * | 1-2 business days |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
** theuniversitystore-newhaven.com uses USPS and UPS in addition to our primary carrier shown above.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
theuniversitystore-newhaven.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
Returns Policy
Our Return & Refund Policy enclosed with your shipment provides detailed information about options and procedures for returning your order.